Enterprise Data Redaction

Feature Spotlight

Enterprise Data Redaction

Enterprise Data Redaction is an enterprise solution designed to mask sensitive information from an agent’s view during co-browsing sessions. It enables compliance, UX, security, and engineering teams to create and manage redaction rules using streamlined workflows.

Most vendors provide a basic solution to mask sensitive data during co-browsing sessions. However, these point solutions only address a small part of redaction management and do not scale to enterprise app architectures and workflows. Enterprise Data Redaction provides end-to-end solutions for every part of redaction management at scale.

Window wireframes with cobrowse components

Why it matters

Traditional redaction approaches require every sensitive data field to be listed in an application’s source code. This means that every field must be found and its identifier listed, then engineering teams must hard-code the list of identifiers for each app release.

In environments with multiple modules and versions of an application, with different teams owning different aspects of the application, this rigid method becomes unmanageable. Cross-team collaboration between UX, compliance, and engineering is needed just to create the list of rules. With different teams handling different modules and each app version needing distinct redaction rules, the manual process slows release cycles, reduces productivity, and increases the risk of human error and exposing sensitive data to agents.

An enterprise-grade solution overcomes these limitations. It provides a no-code option for creating and managing redaction rules and empowers each team to manage its own rules independently. It also allows for fine-grained configurability to set specific rules for distinct app modules and versions, including a Private by Default mode where appropriate. Enterprise Data Redaction streamlines the redaction process, accelerates release cycles, and produces more robust, reliable redaction rules, creating enhanced security and greater agility for enterprises.

Enterprise Data Redaction in action

Multi-versions

Multi-version, multi-module, and fine-grained selectors

Finely tune redaction rules for specific app versions and individual modules. This level of granularity accommodates the complexities of modern, multi-faceted apps.

Private by default

Private by Default mode

Redact all content on a website or app view automatically, ensuring no sensitive information is visible unless explicitly permitted. Use unredaction rules to provide a secure baseline that protects data by default.

Multi-team rule management

Multi-team rule management

Different teams can manage their own redaction rules with access control scoped to their specific needs. Reduce the redaction management bottleneck by delegating responsibility to the team that owns each digital property or module of your apps.

Automations

Automations to avoid hard-coding

Automated implementation processes instead of embedding redaction rules in the app’s source code. This streamlines the update cycle to reduce errors and ensures that redaction rules don’t create bottlenecks for application release schedules.

Cross-platform

Cross-platform and framework support

Apply redaction rules seamlessly across all app platforms and frameworks, including webview content, SwiftUI, and Android Compose. Universal compatibility ensures that data is always protected, regardless of the technology stack or development environment.

No-code

No-code redaction management

Cobrowse offers a user-friendly, no-code interface that empowers non-technical staff to create and manage redaction rules. This eliminates the need for ongoing engineering involvement and allows compliance and quality assurance teams to take ownership of their part of the redaction process. Technical users can still create rules through code and a breakglass web dashboard. 

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