Better communication creates better outcomes
Knock down communication barriers and increase your customer loyalty and agent success at the same time
Trusted by companies who prioritize customer service excellence
The problem
Be there when customers need you most
In today’s world, your brand’s digital experiences across mobile and web are core to your customer experience. These channels enable self-service, facilitate transactions, and drive customer loyalty.
During critical moments, your loyal customers are expecting you to be there for them when they need you most.
of people say the experience a company provides is as important as its product or services. Salesforce
of online shopping carts are abandoned. Baymard Institute
of consumers have stopped doing business with an organization due to poor service. Microsoft
of customers say good customer service makes them more likely to purchase again. Salesforce
The solution: Cobrowse
Equip your agents to
see customer problems clearly
Cobrowse enables you to collaboratively browse and navigate your digital channels with your customers in real time.
In a perfect world, customers can solve their issues quickly, and be left with a strong brand experience that will drive their loyalty for years to come.
Free ebook
2024 Co-browsing Market Overview Report
How prevalent is co-browsing technology amongst top enterprises in key industries?
One powerful technology that increases customer loyalty and agent success at the same time.
For agents
Happy agents make happy customers.
- Empower your agents to delight customers, and increase agent satisfaction at the same time.
- Higher retention, less re-training.
- Increase agent success metrics across the board.
For customers
Customer loyalty is determined by the strength of your relationship, and how you perform during a few, critical moments.
- Higher customer satisfaction.
- Stronger loyalty and advocacy.
decrease in handle time
customer satisfaction
higher resolution rate
agent satisfaction
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support