Better communication creates better outcomes

A customer holding their phone
A series of tools used in co-browsing sessions
A customer support agent talking on the phone

Knock down communication barriers and increase your customer loyalty and agent success at the same time

Trusted by companies who prioritize customer service excellence

fidelity lenskart quicken prudential Klarna aion Shiftmed Netwealth CDC Informatique

The problem

Be there when customers need you most

In today’s world, your brand’s digital experiences across mobile and web are core to your customer experience. These channels enable self-service, facilitate transactions, and drive customer loyalty.

During critical moments, your most valuable customers are feeling frustrated and call on your support channels.


of people say the experience a company provides is as important as its product or services. Salesforce


of online shopping carts are abandoned. Baymard Institute


of consumers have stopped doing business with an organization due to poor service. Microsoft


of customers say good customer service makes them more likely to purchase again. Salesforce

A customer looking at their smartphone
An agent wearing a headset

The solution: Cobrowse

Equip your agents to see customer problems clearly

Cobrowse enables you to collaboratively browse and navigate your digital channels with your customers in real time.

In a perfect world, customers can solve their issues quickly, and be left with a strong brand experience that will drive their loyalty for years to come.

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Free ebook

2024 Co-browsing Market Overview Report

How prevalent is co-browsing technology amongst top enterprises in key industries?

One powerful technology that increases customer loyalty and agent success at the same time.

Customer support agents with headsets working on computers

For agents

Happy agents make happy customers.

  • Empower your agents to delight customers, and increase agent satisfaction at the same time.
  • Higher retention, less re-training.
  • Increase agent success metrics across the board.
A person working on a computer

For customers

Customer loyalty is determined by the strength of your relationship, and how you perform during a few, critical moments.

  • Customer satisfaction.
  • Loyalty and advocacy.

decrease in handle time


customer satisfaction


higher resolution rate


agent satisfaction

Case study
Klarna logo

This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.

Athanasios Chatzoglou

Director of Customer Service

Case study
Quicken logo

Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.

Ian Roberts

Director of Care Operations and Technology



Enjoy universal cobrowsing across all platforms, effortlessly navigating mobile apps, third-party sites, and modern web frameworks.

Flexible optimizes for your business outcomes, offering flexible APIs and configuration options to seamlessly integrate into your existing workflows.


Ensure compliance effortlessly with our advanced redaction, default settings, and unparalleled audit capabilities, offering complete control.


Harness the power of Cobrowse to enable both agents and customers to succeed.