Enhance your AI-driven customer service platform with additional context from real-time, personalized guidance
Augment the customer and agent experience and provide support leaders with actionable intelligence.
Why Cobrowse
for Intercom
Integrating Cobrowse with the AI-first approach of Intercom allows businesses to deliver best-in-class customer experiences. Build upon the agent efficiency benefits of Intercom’s AI-driven tools to improve first-call resolution rates and empower agents to provide customer service excellence across multiple channels.
Leverage AI and machine learning within the Intercom platform to optimize the transition from omnichannel support to collaborative browsing. Identify how and when co-browsing can deliver maximum impact during sales and support engagements. Enhance agent performance and resolution rates whilst improving customer engagement and trust.
The most advanced
co-browsing available
Cobrowse is the most advanced collaborative browsing solution available. Seamless integration with the Intercom platform enhances the agent and user experience, delivering better outcomes for everyone.
Co-browsing for Intercom chat
Add Cobrowse to Intercom chat to resolve the most complex of issues efficiently. Streamline collaboration and keep the conversation going without switching platforms or losing context to delight customers and empower support agents.
Co-browsing for Intercom call
Elevate the screen share process within Intercom call to a truly collaborative experience with a powerful co-browsing toolkit. Extend functionality with annotation and remote control whilst retaining data privacy with comprehensive redaction options.
Co-browse and AI hand-in-hand
Effortlessly transition from AI to real human guidance for the most complex and emotive customer engagements. Anticipate the need for escalation and provide personalized support when your customers and prospects need it most.
Cobrowse on websites, as well as on native iOS and Android apps
Provide an excellent experience across multiple platforms with integrated web and mobile co-browsing. Access the full Cobrowse toolkit, including annotation, remote control and data redaction, for websites or native iOS and Android apps.
The power of universal co-browsing
Follow your customers throughout their digital journey as they navigate not just your owned digital platforms but third-party content too. Universal co-browsing allows agents to provide uninterrupted support, with visibility across the customer’s digital landscape.
Privacy and Data Security within Intercom
Maintain data integrity and regulatory compliance with a suite of advanced security features. Redact sensitive information automatically with private by default. Enhance auditability and agent training with session replays and opt for self-hosting for enhanced data security.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support