The Power of Cobrowsing for Retail

Human-centered, end-to-end tech solutions to enhance business growth.

The Power of Cobrowsing for Retail

What is Cobrowse for Retail?

Cobrowse Technology allows businesses to boost clients' experiences by browsing alongside users through their purchase processes, no matter their preferred devices and OS! For top-notch retail businesses, co-browse is an essential partner for all stages of the customer journey, from awareness to advocacy, with upgraded customer support solutions. Also, Cobrowse.io increases retention and conversions due to it easing both companies and consumers to engage in meaningful, seamless buying decision-making.

Cobrowse to enhance retail experiences

Adding cobrowsing solutions to your digital customer experience strategy ensures seamless processes and amazing outcomes for both companies and customers:

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Safe High-Value Purchases

Ensure seamless customer experiences for high-value transactions! Assist your users while protecting their personal information with data redaction to fulfill secure results in high-value acquisitions.

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One-To-One Assistance

With co browsing, build customizable, dedicated, in-store-like experiences for your online shoppers by smoothly blending the best of physical and digital models to ensure interactive experiences, easy shopping, organic word-of-mouth, and long-term advocacy.

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Improved Experiences

Upgrade customers' shopping experiences with Cobrowse-enhanced agents to comply with the main aspects of successful retail customer experiences: ease user-base decision-making, cut obstacles that may dull expected processes, and enhance brand transparency.

How is Cobrowse different?

The blend of Digital Transformation enhancement with worldwide-lived experiences, such as the COVID-19 pandemic, led to much more educated customers who know what they want and how they want it. As a result, users demand customizable and fulfilling experiences while prioritizing non-invasive, safe practices.

That's when co-browsing tech solutions take the lead! Users and agents can browse together in a state-of-the-art customer experience platform with dedicated, individual support that combines the walk-through approach of in-store buying with the tech features of online shopping. With Cobrowse, users have great experiences regardless of location or used platform, as we support Web, iOS, Android, React Native, Xamarin, MacOS, and Windows. Besides its incredible benefit, our suit has several upgraded capabilities:

Platforms

Most vendors support website co-browsing only

Others

Full support for Web, Android, iOS, React Native, Xamarin, Windows, MacOS

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Function

WebRTC-only solutions cannot provide data masking, annotation, or remote control

Others

Major features supported on all platforms

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Session recordings / Audit log

Limited, if any, recording ability

Others

Text-based and full video recordings of every session - all agent actions can be recorded for audit reporting

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Integrations

Hit or miss

Others

Designed for integrations - build it directly into your own products

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Mobile SDKs

No support, or if supported, typically screenshare only

Others

All features supported on Android & iOS

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Private / Self-hosted

Not available, or requires legacy tooling and a hassle to run

Others

Host privately in your chosen provider and region, or self-host via our Terraform for AWS, GCP, Azure, or on-premises

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Next Steps

Take your retail business to the next level with our complete technological solutions! We’d love to show you a demo, answer technical questions, or share best practices. Get in touch!