What data do we collect?
Our company collects the following data:
- IP address
- Browser’s user agent
- Name/Surname
- Email address
How do we collect your data?
You directly provide Cobrowse.io with most of the data we collect. We collect data and process data when you:
- Register on our website https://cobrowse.io/register
- Subscribe to our newsletter
- Email our ticketing system
Cobrowse.io may also receive your data, if it is necessary, for resolving specific problems that can affect the usability of our website, or your user experience.
Cobrowse.io uses Google Analytics and HubSpot to collect standard Internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the website.
Our website uses Reddit, Taboola, and Microsoft for website analytics only on our static marketing site, and not in our product. This enables us to market to more relevant audiences.
Cobrowse.io uses FullStory for website analytics only on our static marketing website, and not in our product. FullStory enables us to see which parts of our website are working well, or need to be improved.
Cobrowse.io uses Snitcher and Vector for website analytics only on our static marketing website, and not in our product. This enables us to segment our website traffic better.
Cobrowse.io uses MailerLite for email newsletters, and other email marketing activities. You may unsubscribe from email marketing from us at any time.
Cobrowse.io considers any one of the above listed actions to be a clear affirmative action which is freely given, specific, informed, and unambiguous, and which therefore signifies consent to process your data hereunder.
Cobrowse.io can also process personal data indirectly about end-users on behalf of our customers, subject to the privacy policies of our customers as controllers and our Data Processing Agreement as processor.
How will we use your data?
Cobrowse.io collects your data so that we can:
- Provide our service and enable customers to manage their accounts.
- View and analyze your data to troubleshoot and improve our service for internal purposes only.
- Upload your data to third party services as part of providing our service. The type of third parties that we use for that are related to the server hosting, file storage and backup. The purpose for which is that we need these external services for our data management infrastructure, because we do not host our own IT infrastructure, but rather rely on these third party cloud providers. For these third parties we have a specific Data Processing Agreement with each one. Cobrowse.io is liable in cases of onward transfers to third parties as described herein.
- Divulge your data to law enforcement if we receive a valid subpoena – We will notify you if this happens, unless legally prohibited from doing so.
Independent of the third parties that we use to manage your data, you can pursue the following rights over your personal data at any time: access, rectification, erasure, restrict processing, data portability, object, and be informed. For more information about these rights, please see below.
How do we store your data?
Cobrowse.io securely stores your data in information systems that are in cloud environments, but are managed by us, using policies and procedures based on the ISO 27001 standard.
Without limiting the forgoing Cobrowse.io warrants it follows the following security policies and procedure:
- All your data is SSL encrypted at rest and in transit, configured to follow industry best practices
- Access control lists and firewall rules are designed to grant minimal necessary permissions
- Emails from our system are DKIM signed
- Regular monitoring for potential security vulnerabilities and immediate remediation of any material security vulnerabilities discovered
Cobrowse.io stores your personal data using specific security controls, that we manage periodically to avoid disclosures, or unauthorized access.
Cobrowse.io processes your personal data only to provide the services in accordance with this Privacy Policy, and for no other purpose. To prevent any use or disclosure of your personal data subject to this Privacy Policy, you may not register an account, use the Cobrowse.io software, submit a contact form to us, or send us an email which gets logged in our ticketing system. If you believe we are already storing your personal data, and you want to prevent further use or disclosure of your personal data, please exercise your Right to erasure as described below.
Marketing
Cobrowse.io will never sell your data to a third party, or send you unsolicited marketing emails.
What are your data protection rights?
Cobrowse.io would like to make sure you are fully aware of all of your data protection rights. These data protection rights are the following:
- Right to access: You have the right to request Cobrowse.io for copies of your personal data.
- Right to rectification: You have the right to request that Cobrowse.io correct any information you believe is inaccurate. You also have the right to request Cobrowse.io to complete the information you believe is incomplete.
- Right to erasure: You have the right to request that Cobrowse.io erase your personal data, under certain conditions.
- Right to restrict processing: You have the right to request that Cobrowse.io restrict the processing of your personal data, under certain conditions.
- Right to object to processing: You have the right to object to Cobrowse.io’s processing of your personal data, under certain conditions.
- Right to data portability: You have the right to request that Cobrowse.io transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have 1 month to respond to you, and if you want to exercise any of these rights, you can write us at our email: privacy@cobrowse.io
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. So, when you visit our website, we may collect information from you automatically through cookies or similar technology. For more information about cookies, you can visit this website: www.allaboutcookies.org
How do we use cookies?
Cobrowse.io uses cookies in a range of ways to improve your experience on our website, including understanding how you use our website.
What types of cookies do we use?
There are a number of different types of cookies our website uses:
- Functionality: Cobrowse.io uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer, and location you are in.
- Behavior: Cobrowse.io uses these cookies to collect information about your visit to our website, the content you viewed, information about your browser, device, and IP address.
How to manage cookies You can set your browser not to accept cookies, and this website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Cobrowse.io website can contain links to other websites, but our Privacy Policy applies only to our website. If you click on a link to another website, that website’s own Privacy Policy will govern the privacy of your data.
Sensitive data
Cobrowse.io may receive indirectly from our customers racial and/or sexual data from end-users, but storing or recording sensitive data of this type in our systems is not allowed, and we will delete immediately any kind of sensitive data that we see in our systems.
What sensitive data is prohibited?
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Changes to our privacy policy
Cobrowse.io keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on the date listed below.
To register for updates to this policy, please fill out the form at privacy registration.
How to contact us
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at: privacy@cobrowse.io
Recourse mechanism
Cobrowse.io commits to resolve complaints about our collection or use of personal data. Individuals or companies with inquiries or complaints regarding our policy should contact us at: privacy@cobrowse.io
Cobrowse.io is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC), as well as the EU Data Protection Authority (DPA) in the member state of the data subject.