The most feature-rich co-browsing solution in the Talkdesk AppConnect marketplace
Deliver an exceptional customer experience, every time. Provide real-time guidance for complex engagements with a comprehensive agent toolkit, and ensure privacy with compliant data redaction by default.
Why Cobrowse
for Talkdesk
Cobrowse for Talkdesk allows you to provide real-time, collaborative support across websites and mobile apps, directly from your Talkdesk workspace. Empower agents to deliver personalized, eyes-on support for customers when they need it most.
Effortlessly aid your customers’ digital journey across all your web and mobile platforms, without having to leave the Talkdesk interface. Identify and resolve issues faster, eliminate miscommunication and solve the most complex of enquiries on the first call. Cobrowse delivers quantifiable improvements in CSAT and ASAT alike, enabling businesses to offer a differentiated customer experience.
The most advanced
co-browsing available
Cobrowse for Talkdesk adds a human touch to your
AI-powered Contact Center:
Co-browsing for Talkdesk CX Cloud
Integrating Cobrowse into your digital engagement platform allows agents to quickly identify issues and guide customers through solutions in real time. Connect with customers on any Talkdesk channel for efficient resolution and improved satisfaction.
Enhanced Talkdesk Industry Experience Clouds for Financial Services, Healthcare, Retail and more
Tailor your co-browsing experience to specific verticals. Whether you’re guiding financial services customers through new loan applications, or helping healthcare patients navigate an online health portal, Cobrowse allows your agents to deliver better outcomes, faster.
Never leave the Talkdesk Workspace
Add co-browsing to the Talkdesk Workspace so agents and administrators never have to leave the Talkdesk environment. Agents can co-browse, and admins can configure the account and review session replays in-platform.
Cobrowse on websites, as well as on native iOS and Android apps
Enable co-browsing for your iOS and Android mobile apps to connect with customers on any platform. The same extensive feature set available on websites is also available for mobile apps. Small SDK sizes (< 600KB) keep your apps fast and your customer download size the same.
The power of universal co-browsing
Stay with your customer for every step of their digital journey, including across third-party websites and apps, with universal co-browsing. Maintain access to the full agent toolkit, including laser pointer, annotation and data masking to maintain confidentiality and compliance.
Privacy and Data Security within Talkdesk
Protect sensitive customer data from the agent’s view using private by default redaction. Enable session replays for audit and compliance, and optionally self-host your Cobrowse instance in your own cloud to retain full control over your co-browsing data.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support