Upgrade Zendesk with Cobrowse

The most versatile cobrowsing solution built into your Zendesk Support and Chat. See what your customers see to offer exactly the help they need. No more guessing or confusion — guide customers visually, resolve problems faster, and create positive, memorable interactions that go beyond issue resolution.
Upgrade Zendesk with Cobrowse

Cobrowse for Zendesk Chat

Empower your agents with real-time access to your client’s screen as they chat – always within reach on the Zendesk Chat sidebar – only a single click away.

Cobrowse for Zendesk Chat

Cobrowse for Zendesk Support

Enable your agents to visually understand and resolve complex problems faster while handling support tickets, supercharging your ticketing system with a fresh breeze of accessibility and collaboration.

Cobrowse for Zendesk Support

Understand, Solve, Impress

Empower your team to understand customer issues quickly by seeing their screens in real time. Impress customers with instant, precise solutions by providing visual cues or remotely controlling your app on their device. Continually improve support quality by leveraging session recordings and audit trails to see how your agents perform and refine strategies.

Understand, Solve, Impress

Reach Anyone, On Any Device

Break barriers with Cobrowse's extensive platform support. Reach customers on any device that uses Web, Android, iOS, React Native, Xamarin, Windows and MacOS. No matter where your customers are, your agents can deliver exceptional support, ensuring a consistent and hassle-free experience.

Reach Anyone, On Any Device

Ensure Compliance, Earn Trust

Earn trust and ensure compliance without compromise. Fortify data security effortlessly by adhering to industry-leading standards such as ISO 27001, GDPR, HIPAA, CCPA, and AICPA SOC. All sessions are encrypted and secure. Your customers' sensitive data can be masked and never leave their devices. And, for added privacy, you can opt for 100 percent on-premises hosting to keep all sensitive data on your company servers.

Ensure Compliance, Earn Trust

Simplify Integration, Showcase Your Brand

Seamless integration meets brand customization with Cobrowse. Integrate Cobrowse into your Zendesk Support and Chat platforms with a few clicks, minimizing disruption to operations. Additionally, tailor the user interface to mirror your brand identity. Ensure a consistent, branded experience that fosters familiarity, trust, and confidence among your customers.

Simplify Integration, Showcase Your Brand

FAQs

We get that a lot. However, there are a few key differences that separate us from the pack. Such as full video recording, that means your team can refer back to the fix in the future. Annotation, which allows for useful information to be conveyed and retained for recordings, and screen share support across mobile, web, and desktop. Most basic vendors allow web-only functionality.

 

For apps where privacy is paramount, our redaction feature allows you to ‘black out’ sensitive information for your user. This feature will hide selected information from the agent only, while your user will be able to see redacted content as normal. A crucial peace-of-mind addition used by many of our banking customers.

 

These are just a few of the benefits. Check out the full list of the differences between us and the competition.

Our data residency and compliance means information is always protected. We adhere to GDPR, HIPAA, CCPA, and AICPA SOC compliances. These measures are further backed up by our ISO 27001 certification, DPA/BAAs, and the flexibility to self-host on the cloud, or 100% on premises. If you’d prefer us to host, our Global Cloud offering (US-only) or EU Cloud are on-hand for your needs.

 

Data security is also at the heart of Cobrowse’s features. Data masking, user consents, single sign on (SAML), session video recordings, audit logs, and integrated reporting all combine to maintain all of our compliance obligations.

We’d hope your agents would tell you what a difference it is making. But the analysts in your team should see handle times go down due to being able to see your users' problems first hand, while CSAT scores should go up due to the improved quality of support.

Being in the same room for a sales pitch is powerful but when that isn’t possible, being able to demonstrate your product in real-time is just as potent. With remote sales, your team can make their interactive pitch more unique. Think of all the questions and concerns a customer might have pre-checkout and imagine being able to cover those live, instantly.

Cobrowse.io is designed to be highly configurable and extensible out-of-box to meet a wide range of customer needs. We are also available on a case-by-case basis to add new features or change the way things work to meet your requirements.

For self-service customers, you may find our Cloud Terms of Service and Data Processing Agreement at Legal Terms. For Enterprise customers, we have a separate enterprise software license agreement which also includes our enterprise service level agreement.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.