i Looking for our Enterprise service level agreement? Please contact sales.
Cobrowse.io will provide a Monthly Uptime Percentage to Licensee of at least 99.99% (the “SLA”).
If Cobrowse.io does not meet the SLA, and if you meets your obligations under the SLA, you will be eligible to receive the Financial Credits described below.
This SLA states your sole and exclusive remedy for any failure by Cobrowse.io to meet the SLA.
“Downtime” means either of the following occur:
Cobrowse.io website is inaccessible or returns HTTP status codes starting with 5 (e.g 500, 503).
Cobrowse.io sessions that are initiated encounter server errors with greater than 5% frequency.
“Downtime Period” means a period of at least five consecutive minutes of Downtime.
“Monthly Uptime Percentage” means the total number of minutes in a month, minus the total number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
“Financial Credit” means:
| Monthly Uptime Percentage | Percentage of month’s bill as credit |
|---|---|
| 99% - 99.99% | 10% |
| 95% - 99% | 25% |
| < 95% | 50% |
You must request Financial Credit within 30 days of eligibility. Failure to comply with this requirement will forfeit your right to receive a Financial Credit.
Financial Credits will be applied to future use of Cobrowse.io.