AI Virtual Agent Co-browse

Feature Spotlight

AI Virtual Agent Co-browse

AI Virtual Agent Co-browse extends co-browsing functionality to your virtual agents, enabling them to “see” what users are seeing in real-time across your web and mobile applications. Virtual agents get invaluable context to better inform their actions, while also gaining access to the full co-browsing toolkit of drawing and annotation tools to visually guide users. It brings the visual, collaborative power of co-browsing into the new generation of agentic AI.

Window wireframes with cobrowse components

Why it matters

Modern virtual agents, powered by large language models (LLMs) and natural language processing (NLP), have the power to transform digital CX. But to realize the promise of agentic AI, virtual agents must be tuned with careful prompting and relevant context with which to operate. When a user is navigating your digital channels, the context about what the user is seeing goes hand-in-hand with your internal knowledge base or user account information in enabling your virtual agents to add value rather than be a nuisance to your users. 

Our vision is to enable virtual agents to succeed the same way Cobrowse enables human agents to succeed - with real-time visibility and collaborative guidance capabilities. When virtual agents give irrelevant answers or require continuous re-prompting, customer trust is quickly eroded. If given the right tools, virtual agents can push new boundaries in CX excellence. Customers learn how to navigate and build trust in your digital channels - driving efficiencies while also increasing loyalty. 

Why Cobrowse.io

Cobrowse’s vision for co-browsing in the world of agentic AI is to enhance the capabilities of your virtual agents, not try and replace them with ours. Our clients see AI as critical to their long-term success, and our goal is to complement their investments in AI and deliver co-browsing that works in tandem rather than in isolation. AI Virtual Agent Co-browse works with a wide set of orchestration layers and LLMs, and works across Web, Android, iOS and Desktop platforms.

Enterprise-ready, Cobrowse prioritizes data security and privacy. Businesses maintain full control over what virtual agents can access, with granular redaction controls and a private-by-default option to ensure compliance in the most tightly regulated environments. Audit logs and optional session recordings provide additional visibility into every co-browsing session, whether human-led or virtual. 

Co-browsing has helped leading enterprises improve their human agent performance, and the same capability is now available for your virtual agents. Our biggest strength is our team. With Cobrowse’s collaborative approach and fast-paced innovation, you can trust our team to innovate as quickly as the technological change around us.

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