The most advanced co-browsing solution in the NICE CXexchange
Empower agents to collaboratively browse and navigate your web and mobile applications with customers in real time. Increase first contact resolution for complex customer engagements and deliver an excellent experience.
Why Cobrowse
for NICE
Break down communication barriers between customers and agents with Cobrowse, the feature-rich co-browsing solution designed for web and mobile browsing, plus native mobile applications on Android, iOS, React Native, Flutter and more.
Cobrowse provides an intuitive toolkit, including a laser pointer, annotation, and drawing tools; elevating collaboration to a new level and delivering an exceptional customer experience. Identify and resolve complex issues faster, and enhance customer trust and loyalty with personalized guidance in a secure, branded environment.
The most advanced
co-browsing available
Cobrowse for NICE equips your agents with the tools to see your customers' problems first-hand.
Co-browsing for NICE CXone
Adding Cobrowse.io to your contact center operations allows sales and support agents to escalate complex engagements to a collaborative session; providing a more effective, personalized experience when your customers need it most.
Single pane of glass for agents
Integration of Cobrowse directly into your CXone workspace means agents can leverage a single dashboard for all customer engagements. Migration to a collaborative browsing session is transparent to the customer, maintaining trust and brand continuity.
CXone Mpower AI with co-browsing
With Cobrowse, users of NICE CXone Mpower can provide the perfect combination of AI-driven automation and augmentation; enhancing customer and agent experiences, streamlining operations and driving productivity across every channel.
Cobrowse on websites, as well as on native iOS and Android apps
Users can enjoy the same, frictionless desktop experience when browsing on mobile or within native iOS and Android apps. Mobile co-browsing features as standard and includes the complete agent toolkit: annotation, remote control, data redaction and more.
The power of universal co-browsing
Universal co-browsing allows support agents to follow customers across their entire digital landscape, whether browsing your website and mobile apps or exploring third-party content, including online and offline assets.
Privacy and Data Security within Intercom
Maintaining compliance and data integrity is a key component of customer trust. Private by default ensures sensitive customer data is redacted throughout a co-browsing session, self-hosting options boost data security and session replays assist user training and auditability.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support