Enterprise-ready co-browsing
for ServiceNow
With Cobrowse embedded in ServiceNow Customer Service Management (CSM) and Field Service Management (FSM), agents can guide users visually inside active cases across web and mobile customer portals, helping users successfully complete digital tasks themselves. This drives faster resolution, improves case deflection, and increases long-term digital adoption across ServiceNow-powered experiences
Why Cobrowse
for ServiceNow
Cobrowse embeds real-time visual guidance directly into ServiceNow, enabling agents to see exactly what customers see across web and mobile customer portals and guide them through digital journeys in the moment.
By adding secure visual context to ServiceNow Customer Service Management (CSM) and Field Service Management (FSM) workflows, Cobrowse removes guesswork from digital support. Agents help customers complete tasks themselves, issues are resolved faster, and every interaction reinforces user confidence and digital adoption, without screen sharing or leaving the ServiceNow interface.
Built for enterprise and regulated environments, Cobrowse helps ServiceNow teams reduce handle time, improve first-contact resolution, and scale high-quality digital support across ServiceNow-powered experiences.
The most advanced
co-browsing available
Cobrowse for ServiceNow equips your agents with the tools to see your customers' problems first-hand.
Co-browsing inside ServiceNow
Cobrowse embeds directly into ServiceNow, allowing agents to escalate complex digital issues into secure, real-time collaborative sessions from a single workspace. Visual support starts seamlessly for customers, preserving trust, continuity, and brand experience across both CSM and FSM workflows.
AI and co-browsing hand in hand
Cobrowse enables a seamless transition from automated ServiceNow workflows to real human guidance for complex or high-emotion interactions. When AI reaches its limit, agents can step in with visual support to deliver personalized, confident assistance exactly when it matters most.
Enterprise grade security for ServiceNow
Built for enterprise ServiceNow workflows, Cobrowse delivers secure visual support with privacy by default and full SAML authentication.
Cobrowse on websites, as well as on native iOS and Android apps
Cobrowse is built for modern mobile support, offering DOM-based co-browsing for web and native iOS and Android apps. Agents see exactly what matters without screen sharing, delivering faster resolution and stronger privacy than traditional mobile support tools.
Private by default
Cobrowse is private by default, ensuring sensitive customer data is automatically protected throughout every visual support interaction. Agents can guide customers with confidence, while organisations reduce risk, maintain trust, and support secure digital adoption at scale.
Deployment that fits your stack
Whether hosted, private cloud, or fully on premise, Cobrowse adapts to your IT and compliance needs. No external screen sharing tools and no data routing. Just secure, enterprise-grade integration.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
With Cobrowse, we get the right guy on the call. They give us the correct feedback, they guide us, and we get responses within the hour.
Lance Swartz
Head of Contact Centre System Support
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support