Add Cobrowse to your existing Genesys Cloud CX platform to drive growth, customer loyalty, and employee productivity
Integrated across multiple channels, co-browsing can improve digital engagement and deliver better outcomes for customers and employees.
Why Cobrowse
for Genesys
Cobrowse for Genesys enhances an already robust omnichannel platform to deliver an enhanced customer and agent experience. Real-time, personalized guidance improves first-call resolution for complex scenarios and empowers agents with a comprehensive toolkit to identify and resolve issues quickly.
Seamless integration with Genesys enables agents and employees to deliver a consistent, branded support experience across multiple channels. Whether providing technical support, pre-sales assistance or employee onboarding and training, co-browsing improves efficiency, reduces miscommunication and streamlines workflows across the business.
The most advanced
co-browsing available
Cobrowse is the most complete collaborative browsing solution available for Genesys. Improve customer loyalty and employee retention with more meaningful experiences.
Co-browsing for Genesys Cloud CX and Engage
Enhance your future-ready contact center with personalized guidance, helping you redefine what’s possible with an AI-powered CX. Increase the return on your investment and transform customer support with the latest co-browsing innovation.
Co-browsing to boost employee experience (EX)
Improve workforce engagement and employee satisfaction with the addition of Cobrowse. Reduce the time it takes to onboard new employees, reduce input errors, and boost user experience and adoption rates for new self-service solutions.
Fine-tune your co-browse journey for maximum impact
Effortlessly incorporate co-browsing into custom workflows to deliver tailored customer and employee experiences. Choose from several flexible options to introduce real human guidance when it matters most and deliver better outcomes for everyone.
Cobrowse on websites, as well as on native iOS and Android apps
Users can enjoy the same, frictionless desktop experience when browsing on mobile or within native iOS and Android apps. Mobile co-browsing features as standard and includes the complete agent toolkit: annotation, remote control, data redaction and more.
The power of universal co-browsing
Universal co-browsing allows support agents to follow customers across their entire digital landscape, whether browsing your website and mobile apps or exploring third-party content, including online and offline assets.
Privacy and Data Security within Genesys
Maintaining compliance and data integrity is a key component of customer trust. Private by default ensures sensitive customer data is redacted throughout a co-browsing session, self-hosting options boost data security and session replays assist user training and auditability.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support