Cobrowse allows you to connect with your customer in real-time to get them the support they need, quickly and efficiently. Integrate it with Genesys Cloud or Genesys Engage, to enable screen share and easier troubleshooting.
You’ll then be able to provide support, as if you were in the same room, by seeing exactly what a customer sees on their device.
Prepped and ready to go - our SDKs have been built to provide a fast and frictionless start in mind. Combine Genesys Cloud with Cobrowse by installing it from the App Foundry as a Premium App. Then you’ll be ready to support your customers through anything they need in your app or on your website.Install Cobrowse for Genesys Cloud
There are two ways you can integrate Cobrowse on the platform: through Engage Workspace Web Edition (WWE) or Engage Workspace Desktop Edition (WDE). Both options have given our clients the flexibility to integrate Genesys Engage in a way that best fits their company.Install Cobrowse for Genesys Engage
Customers have different preferences when it comes to operating platforms and this shouldn’t compromise the level of support they receive from you. That’s why we’ve ensured Cobrowse runs easily on every major platform: Web, Android, iOS, React Native, Xamarin, Windows, and MacOS.