Adding Cobrowse to your Freshworks portfolio can deliver even greater impact across multiple channels
Integrating real-time collaboration across sales and support functions will create happier customers and more energized employees.
Why Cobrowse
for Freshworks
Cobrowse for Freshdesk is designed to add value to engagements across the entire customer lifecycle, with seamless integration for Freshdesk, Freshchat and Freshsales. Cobrowse enables agents to elevate the customer experience by adding real-time, personalized assistance during complex sales and support interactions.
Enhance the customer experience with greater human interaction and improved first-call resolutions rates. Reduce the frustration associated with miscommunication. At the same time, increase agent efficiency with quicker issue identification and resolution, and reduce overall ticket volumes by avoiding repeat calls for the same issue.
The most advanced
co-browsing available
Cobrowse for Freshworks allows you to elevate your customer experience to new heights, whilst staying smart, streamlined and scalable.
Co-browsing for Freshdesk
Adding Cobrowse to Freshdesk enables agents to deliver a differentiated service, with real-time, personalized engagement for the most complex of support cases. Agents can seamlessly escalate to a co-browsing session within the ticket view for rapid resolution.
Co-browsing for Freshchat
Cobrowse integrates with Freshchat to allow customers to move from self-service to a real-time collaborative session across your website, native apps and messaging channels. Customers can choose from a wide range of session initiation options to suit their individual preferences.
Co-browsing for Freshsales Suite
Add Cobrowse to Freshsales to enhance the online sales experience for customers. Introducing a co-browsing session when potential purchasers hit a barrier to purchase reduces shopping cart abandonment and can positively impact average order value and customer lifetime value.
Cobrowse on websites, as well as on native iOS and Android apps
Deliver a consistent, branded experience whether using website or mobile co-browsing. Cobrowse offers the same, comprehensive feature set across websites and native iOS and Android applications; including data redaction, annotation, remote control and more.
The power of universal co-browsing
Universal co-browsing allows agents to stay with the customer as they navigate across multiple platforms, including third-party websites, applications and content. Maintain contact and provide personalized guidance throughout the digital journey to deliver an exceptional experience.
Privacy and Data Security within Freshworks
Cobrowse delivers a secure and compliant customer experience, thanks to its private by default approach. Maintain data privacy with flexible redaction options, support compliance and auditability with session replays and strengthen data sovereignty with self-hosting options.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support