Add Cobrowse to Five9 logo

The most comprehensive co-browsing solution in the CX marketplace

Collaborate with customers in real-time as they
navigate your digital channels.

Cobrowse for Five9
Cobrowse.io logo Five9 logo

Why Cobrowse
for Five9

Five9 Accredited ISV

Cobrowse is a powerful CX tool that delivers personalized guidance across modern web frameworks, mobile apps, and third-party content. Seamless integration with Five9 cloud contact center empowers agents to escalate engagements to full co-browsing sessions, accelerating issue identification and resolution.

Co-browsing improves customer and agent satisfaction, driving greater first-call resolution rates and reducing average handle time for the most complex interactions. It contributes to higher agent retention rates, faster onboarding, and increased user adoption across digital channels.

Everything agents need to guide customers effortlessly

From a laser pointer, drawing tools and annotation to full remote control, agents are empowered to eliminate friction and deliver an excellent customer experience.

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Co-browsing for Five9 Intelligent Cloud Contact Centre Platform

Cobrowsing empowers organizations to deliver on the Five9 Intelligent Cloud Contact Center promise of being where your customers want you to be, when they need you most, with real-time, personalized guidance.

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Omnichannel, single pane of glass for agents

Elevate your customer engagement from any channel to a full co-browsing session from a single pane of glass view for support agents. Augment your omnichannel support with a flexible range of session initiation options to suit your customers’ preference. 

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Connects to your CRM

Eliminate data silos and streamline workflows with a direct connection between Cobrowse, Five9, and your CRM. Take advantage of Five9 connectors to add co-browsing to Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, and more.

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Cobrowse on websites, as well as on native iOS and Android apps

Deliver the same, personalized customer experience with co-browsing across all your digital channels. Maintain access to the full suite of agent tools on web or mobile browser and within native mobile applications.

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The power of universal co-browsing

Stay connected and follow your customer throughout their digital journey with universal co-browsing. Gain uninterrupted visibility of the customer experience as they navigate your digital platforms and third-party content.

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Privacy and Data Security within Five9

Build trust and maintain data privacy and regulatory compliance with comprehensive data redaction options. Enhance auditability and improve agent training with session replays. Opt for self-hosting for advanced data security.

Case study
Klarna logo

This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.

Athanasios Chatzoglou

Director of Customer Service

Case study
Quicken logo

Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.

Ian Roberts

Director of Care Operations and Technology

Case study
Shiftmed logo

Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time

Clayton Panzeri

Director of Support

Demo Cobrowse in your Five9
workspace Today