The most comprehensive co-browsing solution in the CX marketplace
Collaborate with customers in real-time as they
navigate your digital channels.
Why Cobrowse
for Five9
Cobrowse is a powerful CX tool that delivers personalized guidance across modern web frameworks, mobile apps, and third-party content. Seamless integration with Five9 cloud contact center empowers agents to escalate engagements to full co-browsing sessions, accelerating issue identification and resolution.
Co-browsing improves customer and agent satisfaction, driving greater first-call resolution rates and reducing average handle time for the most complex interactions. It contributes to higher agent retention rates, faster onboarding, and increased user adoption across digital channels.
Everything agents need to guide customers effortlessly
From a laser pointer, drawing tools and annotation to full remote control, agents are empowered to eliminate friction and deliver an excellent customer experience.
Co-browsing for Five9 Intelligent Cloud Contact Centre Platform
Cobrowsing empowers organizations to deliver on the Five9 Intelligent Cloud Contact Center promise of being where your customers want you to be, when they need you most, with real-time, personalized guidance.
Omnichannel, single pane of glass for agents
Elevate your customer engagement from any channel to a full co-browsing session from a single pane of glass view for support agents. Augment your omnichannel support with a flexible range of session initiation options to suit your customers’ preference.
Connects to your CRM
Eliminate data silos and streamline workflows with a direct connection between Cobrowse, Five9, and your CRM. Take advantage of Five9 connectors to add co-browsing to Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, and more.
Cobrowse on websites, as well as on native iOS and Android apps
Deliver the same, personalized customer experience with co-browsing across all your digital channels. Maintain access to the full suite of agent tools on web or mobile browser and within native mobile applications.
The power of universal co-browsing
Stay connected and follow your customer throughout their digital journey with universal co-browsing. Gain uninterrupted visibility of the customer experience as they navigate your digital platforms and third-party content.
Privacy and Data Security within Five9
Build trust and maintain data privacy and regulatory compliance with comprehensive data redaction options. Enhance auditability and improve agent training with session replays. Opt for self-hosting for advanced data security.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support