The most advanced co-browsing solution
for Amazon Connect contact centres
Cobrowse extends Amazon Connect with secure, real-time visual support across web and mobile digital journeys. Agents supporting customers over voice or chat can instantly view and guide the exact page or app screen the customer is using, without downloads or screen sharing.
This helps agents using Amazon Connect reduce call complexity, improve digital adoption, and resolve issues in a single interaction.
Why Cobrowse
for Amazon Connect
Amazon Connect powers modern, cloud-based contact centres at global scale. Cobrowse adds live visual context directly into agent workflows, transforming voice and chat conversations into collaborative digital experiences.
When customers struggle with authentication, payments, onboarding flows, account changes, or in-app navigation, agents can securely view the live web page or mobile app screen and guide completion in real time.
No external screen sharing
No customer downloads
No exposure beyond your digital channels
By embedding visual support into Amazon Connect environments, organizations reduce repeat contacts, accelerate time to resolution, and increase successful self-service completion across digital channels.
Designed for enterprise-grade deployments, Cobrowse supports regulated industries including financial services, insurance, telco, and healthcare operating on AWS infrastructure.
The most advanced
co-browsing for cloud contact centres
Cobrowse for Amazon Connect gives agents live visibility into customer digital journeys during active interactions.
Real-time visual support during voice and chat
Launch secure co-browsing sessions directly from Amazon Connect during live calls or messaging interactions. Customers remain inside your website or mobile app while agents guide navigation, highlight fields, or assist with form completion in context.
Enhance IVR and AI containment strategies
When automated flows, bots, or self-service paths reach their limit, Cobrowse enables a smooth escalation to human agents with full visual context. This protects containment goals while reducing frustration and abandonment.
Built for AWS-scale security and compliance
Cobrowse follows AWS security best practices, including encryption in transit, granular role-based permissions, SAML authentication, and privacy-by-default redaction. Deployment options support hosted or self-managed environments.
Web and native mobile co-browsing
Support customers across responsive web experiences and native iOS and Android applications. Cobrowse uses a DOM-based model rather than full-screen streaming, enabling secure, high-performance sessions even in low-bandwidth environments.
Data protection by design
Sensitive elements such as payment fields and personal data can be automatically redacted at the element level. Agents see only what is permitted, supporting compliance across regulated AWS deployments.
Flexible deployment architecture
Deploy Cobrowse in hosted, private cloud, or self-hosted configurations aligned to your AWS infrastructure strategy. Integrate via APIs and SDKs without disrupting existing Amazon Connect routing or reporting workflows.
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
With Cobrowse, we get the right guy on the call. They give us the correct feedback, they guide us, and we get responses within the hour.
Lance Swartz
Head of Contact Centre System Support
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support
While some handle times have increased, re-open rates have decreased, as agents are empowered to resolve more issues on the first contact.
Angelo Livanos
Vice President of Global Support