Better support through
Visual Intelligence
for Human + AI Agents
Trusted by companies delivering world class customer experiences
The problem
Be there when customers need you most
In today’s world, your brand’s digital experiences across mobile and web are core to your customer experience. These channels enable self-service, facilitate transactions, and drive customer loyalty.
During critical moments, your most valuable customers are feeling frustrated and call on your support channels.
of people say the experience a company provides is as important as its product or services. Salesforce
of online shopping carts are abandoned. Baymard Institute
of consumers have stopped doing business with an organization due to poor service. Microsoft
of customers say good customer service makes them more likely to purchase again. Salesforce
The solution: Cobrowse
Equip your agents to
see customer problems clearly
Cobrowse enables your Human and AI agents to collaboratively browse and navigate your digital channels with your customers in real time.
In a perfect world, customers can solve their issue quickly, and be left with a strong brand experience that will drive their loyalty for years to come.
Free ebook
2025 Industry Report on Co-browse Technology
How prevalent is co-browsing technology across financial services, telecoms, retail, and SaaS?
Equip AI agents with real-time visibility and collaborative tools
Extend co-browsing capabilities to your AI agents—enabling them to see, guide, and resolve with human-level precision while maintaining enterprise security
Give AI agents real-time visibility into customer screens to diagnose issues accurately instead of relying on text descriptions alone.
AI agents access the full co-browsing toolkit—drawing, annotations, and pointers—to provide step-by-step visual guidance through complex processes.
Granular redaction controls and private-by-default options ensure AI agents operate within your security and compliance requirements.
One powerful technology that increases customer loyalty and agent success at the same time.
Empower your Frontline Agents
When you empower your agents with visual context to see customer problems clearly, they can delight customers while increasing their own job satisfaction at the same time. This leads to higher retention and less re-training, while improving agent success metrics across the board.
Enhance your Customers experience
Customer loyalty is determined by the strength of your relationship, and how you perform during a few, critical moments. Visual collaboration during these pivotal interactions drives higher customer satisfaction and builds stronger loyalty and advocacy for your brand.
decrease in handle time
customer satisfaction
higher resolution rate
agent satisfaction
This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy.
Athanasios Chatzoglou
Director of Customer Service
With Cobrowse, we get the right guy on the call. They give us the correct feedback, they guide us, and we get responses within the hour.
Lance Swartz
Head of Contact Centre System Support
Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent.
Ian Roberts
Director of Care Operations and Technology
Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time
Clayton Panzeri
Director of Support