Supercharge Freshdesk with Cobrowse

Make web and native application support effortless with Cobrowse for Freshdesk. See what your customers see on their screen to assist them with whatever they need.

Discover some of the ways Cobrowse can revolutionize your help desk functionality directly through support tickets and contacts.

Supercharge Freshdesk with Cobrowse

SDKs ready to go

Our built-in SDKs integrate directly with your app so that you can provide tailored support for troubleshooting or remote sales. Platform is no barrier, as Cobrowse can function across Web, Android, iOS, Windows, MacOS, React Native and Xamarin so that all of your customers can enjoy the same level of service.

SDKs ready to go

Pin-point guidance

When you can see a customer’s screen, you can guide them as if you were in the same room. Quickly and effortlessly with one-click activation that requires no extra installations. Provide help for situations like making a purchase or paying bills with a pointer tool that can direct a customer exactly where they need to go. The result is a satisfied customer and less pressure on support teams.

Pin-point guidance

Speed up everything

Life is fast and work moves faster. That’s why Cobrowse integrates with Freshdesk to allow agents to answer questions within support tickets and contacts. Once connected, they can quickly and directly give assistance from a customer’s screen. Our software cuts down on the time it takes to resolve an error and reduces the frustration for the user. A win for both sides.

Speed up everything

Install it for free

Cobrowse has already helped sales and support agents across the world. We are so sure that it will help you, that we’ve made it free to install, set-up, and try out. This trial requires no credit card or sign-up process to get started so you can give it a go with no obligation to continue.

Install it for free

Point-of-sale remote support

Your team can use unattended admin access to solve problems such as printer connectivity without a user present. Your agent can then report back to let the customer know that the fault has been fixed, preventing anyone having to wait for a solution.

Point-of-sale remote support

Key features

Well-supported

Runs on Web, iOS, Android, MacOS, and Windows apps.

Hosting options

Self-host or go on premise if you are an enterprise customer.

Thorough security

Data masking for sensitive data.

Guidance made easy

Annotation tool means agents and salespeople can visually guide users.

Ready to review

Session recordings allow you to audit everything afterwards.

Upgraded capabilities

Configuration option for full-device capabilities.

FAQs

Cobrowse for the Freshdesk app is available to install directly from the Freshdesk Marketplace. Register for a free account to get started.

Cobrowse provides a Native SDK that can be installed on native apps. Whereas for a web, the integration would happen through a Javascript snippet to your website. The result would be the same.

All developer documentation for Cobrowse can be found on our website.

Cobrowse.io is designed to be highly configurable and extensible out-of-box to meet many customers' needs. We are also available on a case-by-case basis to add new features or change how things work to meet your requirements.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.