Make web and native application support effortless with Cobrowse for Freshdesk. See what your customers see on their screen to assist them with whatever they need.
Discover some of the ways Cobrowse can revolutionize your help desk functionality directly through support tickets and contacts.
Our built-in SDKs integrate directly with your app so that you can provide tailored support for troubleshooting or remote sales. Platform is no barrier, as Cobrowse can function across Web, Android, iOS, Windows, MacOS, React Native and Xamarin so that all of your customers can enjoy the same level of service.
When you can see a customer’s screen, you can guide them as if you were in the same room. Quickly and effortlessly with one-click activation that requires no extra installations. Provide help for situations like making a purchase or paying bills with a pointer tool that can direct a customer exactly where they need to go. The result is a satisfied customer and less pressure on support teams.
Life is fast and work moves faster. That’s why Cobrowse integrates with Freshdesk to allow agents to answer questions within support tickets and contacts. Once connected, they can quickly and directly give assistance from a customer’s screen. Our software cuts down on the time it takes to resolve an error and reduces the frustration for the user. A win for both sides.
Cobrowse has already helped sales and support agents across the world. We are so sure that it will help you, that we’ve made it free to install, set-up, and try out. This trial requires no credit card or sign-up process to get started so you can give it a go with no obligation to continue.
Your team can use unattended admin access to solve problems such as printer connectivity without a user present. Your agent can then report back to let the customer know that the fault has been fixed, preventing anyone having to wait for a solution.
Runs on Web, iOS, Android, MacOS, and Windows apps.
Self-host or go on premise if you are an enterprise customer.
Data masking for sensitive data.
Annotation tool means agents and salespeople can visually guide users.
Session recordings allow you to audit everything afterwards.
Configuration option for full-device capabilities.